Draft for review. This policy has been written for the products AHEC actually sells — downloadable curricula and examination entries — but it has not been checked by a lawyer. Please review it, adjust anything that does not match how you intend to trade, and have it approved before publishing.
Scope
American Health Examiners & Certifications Inc. (“AHEC”) sells two kinds of product, and each is treated differently below:
- Curriculum materials — digital workbooks delivered as an immediate download.
- Examination fees — entry to a scheduled examination sitting.
Nothing we sell is a physical item, so there is nothing to return. What follows describes when money is refunded.
Curriculum materials
Curriculum materials are delivered instantly on payment. Because the full contents are transferred to you the moment the transaction completes, these purchases are non-refundable once the download has been accessed.
You may request a full refund if:
- You have not yet downloaded the material, and you ask within 14 days of purchase; or
- The file is corrupt, incomplete, or materially different from what was described, and we cannot supply a working replacement; or
- You were charged more than once for the same purchase.
If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel within 14 days. By downloading the material within that period you consent to immediate delivery and acknowledge that the right to cancel is lost. Nothing in this policy limits your statutory rights.
Examination fees
Examination fees reserve a place in a scheduled sitting, so refunds depend on how much notice you give:
- More than 21 days before the examination date — full refund, or free transfer to a later sitting.
- Between 7 and 21 days before — transfer to a later sitting at no charge, or a 50% refund.
- Fewer than 7 days before, or non-attendance — no refund. The place cannot be reallocated at that notice.
If AHEC cancels, postpones or is unable to deliver an examination sitting, you will be offered a transfer to the next available sitting or a full refund, whichever you prefer.
Examination results
Fees pay for the assessment itself, not for a particular outcome. A failed examination is not grounds for a refund. Candidates who do not pass may re-sit under the resit terms published in the relevant qualification handbook.
Partner institutions
Where a curriculum purchase also confers Testing Centre status or bundled examination credits, refunds are only available while those entitlements remain entirely unused. Once credits have been allocated to candidates or Testing Centre status has been granted, the purchase is non-refundable.
How to request a refund
- Email info@ahecglobal.com with your order number and the reason for the request.
- We acknowledge every request within 2 business days.
- We decide and tell you the outcome within 10 business days of receiving the request.
- Approved refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to show the funds.
Problems with delivery
If you paid and did not receive your download link or examination confirmation, please contact us before requesting a refund — this is almost always an email delivery problem and we can resend immediately. Check your spam folder first.
Disputes
We would always rather resolve a problem directly than through a payment dispute. If you are unhappy with an outcome, reply to our decision and ask for it to be reviewed by a senior member of staff before contacting your payment provider.
Questions about this policy: info@ahecglobal.com